Privacy Policy

The information we handle depends on how a player uses Goat Spins Casino and which features they access. Some information is provided directly by the player, while other information is collected automatically when the website or account is used. We may also receive relevant information from service providers that help us verify accounts, process payments, prevent fraud, provide support or maintain the website.

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, login information, account preferences and responsible gaming selections. We may request further information to confirm identity, age, eligibility or account ownership. Verification documents or supporting information may contain personal details that must be reviewed, stored and protected appropriately.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, refunds and other transactions. Payment providers may process card, bank, wallet or other payment details under their own privacy policies. Transaction information is generally used to provide account services, identify unusual activity, answer payment questions, keep accurate records and meet applicable legal or security obligations.

Device, technical and usage information

When a player visits or uses the website, we may collect technical information such as an IP address, browser type, device details, operating system, language settings, approximate location derived from technical data, pages viewed and dates and times of access. We may also collect information about how website features are used. This helps us maintain performance, identify errors, protect accounts, detect suspicious behaviour and improve the player experience.

Communications and support information

If a player contacts support or otherwise communicates with us, we may keep the details of that communication, including information needed to identify the account and respond to the request. We may also keep records of account notices, service messages, marketing preferences, complaints and other communications relevant to the player relationship.

When information may be shared

We may share relevant information with trusted providers that perform services on our behalf. These services may include payment processing, identity and document verification, fraud prevention, customer support, technology hosting, website security, analytics, communications and technical maintenance. Providers should receive only the information reasonably needed for their services and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or our rights; investigate suspected fraud or unlawful activity; respond to valid legal requests; or meet applicable legal, court, regulatory or enforcement requirements. If the business or relevant services change ownership or structure, information may be transferred as part of that change, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication processes, monitoring, encryption where appropriate, secure systems and staff or provider procedures. No online service can guarantee absolute security. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, transaction records and legal compliance. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

International handling

Some service providers or systems supporting the website may be located outside Australia. Where personal information is handled across borders, we take reasonable steps to use suitable protections and require service providers to handle information consistently with their contractual and legal responsibilities. The safeguards used may depend on the type of information and the service being provided.

Subject to applicable requirements and reasonable identity checks, players may ask us to access the personal information we hold about them, correct information that is inaccurate or incomplete, or delete their data where there is no continuing reason for us to keep it. Players may also withdraw consent to marketing communications at any time. Withdrawing marketing consent will not affect the lawfulness of processing that took place before the withdrawal, and it may not stop essential service, security or account messages.

To exercise these rights or ask a privacy question, contact support@goatspinscasino.wtf. Players may use this contact to request access to their data, correction of inaccurate information, deletion of data where appropriate, or withdrawal of consent to marketing. Please describe the request clearly and provide enough information for us to identify the relevant account.

We may ask for reasonable evidence of identity before providing information or making changes, particularly where the request could affect account security or another person's privacy. We aim to respond to privacy requests within a reasonable timeframe. Some requests may be limited or refused where information must be retained, disclosure could harm security or fraud prevention, the request would affect another person, or another lawful exception applies.

Marketing preferences

Players can opt out of promotional emails or similar marketing messages by using the unsubscribe option in the relevant message or by contacting support@goatspinscasino.wtf. Account, transaction, security and other essential service communications may still be sent where necessary to operate the account or provide important information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on this page and will apply from the date it is published, unless a different effective date is stated. Players should review this page periodically to stay informed about how information is handled.